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A primary differentiator between ProAccess and other Internet vendors is our goal for prompt customer service and support.
We make it our policy to attempt to respond to all email requests and phone calls from customers within 2 hours. Please feel free to check with any of our clients to confirm their experience.
Our technical support policy is to provide prompt, first level support for each of our association clients and 2nd level email and phone support for their
end users. Our published support hours are 8 AM to 5 PM MST. However, we don’t tend to work “normal” hours and are happy to assist clients or clients’ end users during non-business hours, as we are
available.
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